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Domino’s Takes a Slice of the Chinese Restaurant Market

Founded in 1960, Domino's has 16,100 restaurants in more than 80 countries and regions around the world, providing more than 2 million pizzas a day. Since Domino's entered China, it’s driven sales with numerous home delivery options for customers, helping the business to grow rapidly. Domino’s China now has over 200 restaurants across China.


Domino’s China

Company

Domino’s China

Location

Shanghai

Industry

Restaurant/Hospitality

EMPLOYEES

1000

NUMBER OF SUBSIDIARIES

5

SYSTEM REPLACED

Sage

PARENT OR SUBSIDIARY

HitPoint

NETSUITE PRODUCT IMPLEMENTED

NetSuite OneWorld


“Creating a first-class product experience and quality services has always been an important weapon for Domino's to win praise from customers. All of this must start with efficient operation and optimised management. Oracle NetSuite is very comprehensive and flexible, which are in line with the various needs of Domino's digital transformation. Relying on Oracle NetSuite, we can fully enhance our products and services and promote Domino's business expansion in China market. ” Wang Yi, General Manager, Domino's China

Technology Improves Operations

Fast delivery needs fast systems
As the business grew, Domino's China began to encounter challenges that its Sage ERP couldn’t handle. The business had no unified system to keep track of operations, meaning it lacked visibility and flexibility. Each store was using its own systems, and there was no way to manage it centrally. Additionally, supply chain management remained largely manual and inefficient.
A deluxe combo
Domino’s unified its financials and process management on Oracle NetSuite ERP, building a comprehensive supply chain platform for production, distribution, procurement, shipping and quality control. It has automated sales orders, materials management, cost analysis and financial statements at each of the company-owned restaurants.
Adding extra toppings
Domino’s is planning to build out additional customisations on NetSuite's open SuiteCloud development platform. The multi-dimensional reporting capabilities will further support the business’s rapid expansion.
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