zSpace, Inc. Customer Success Story

In a Class by Itself, zSpace Grows by Bringing Augmented Reality to Student Experiences

When it’s time for the dissection unit in biology class, instead of prepping tiny instruments, putting on white coats and popping pieces of gum into their mouths to quell nausea, the one million students at 1,000 different schools globally who use zSpace virtual reality technology can instead don a pair of glasses, pick up a stylus and turn on their monitor. Within minutes, they’re waving that stylus through the air, dissecting not a frog, but an interactive virtual human heart.

COMPANY

zSpace, Inc.

LOCATION

Sunnyvale, Calif.

INDUSTRY

Augmented Reality – Hardware, Software

REVENUE

$35 million

EMPLOYEES

110

COUNTRIES

United States, China, Japan

CURRENCIES

U.S. Dollar, Chinese Yuan, Japanese Yen

NUMBER OF USERS

SUBSIDIARIES

zSpace K.K.
zSpace Technologies (Shanghai) Co. Ltd.

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
Advanced Revenue Management
Advanced Customer Support

“What I really like about the ACS team is that they don’t over-engineer so that we’re not waiting two, three or four times the amount of time to get something done. And if we make a mistake, we go back, modify it and we adjust, which is the nature of a startup.” Joe Powers, CFO, zSpace, Inc.

Making Profitable Growth Realistic

Growing in confidence: It’s that kind of “fearless learning,” as zSpace calls it, that its AR/VR technology empowers—building passion and mastery for what can prove to be anxiety-inducing STEM concepts. It’s no wonder then that in five years since its launch, the business has grown to $35 million in sales of its bundled hardware, firmware and software.

System that opens doors: Seeking to drive broader adoption of its bleeding edge VR technology, zSpace recently debuted a lower cost laptop. As it continually evolves its business model, modifying the NetSuite system the company launched with is crucial. That includes everything from easing simple changes on forms to integrating NetSuite functionality like Advanced Revenue Management with Salesforce.com.

It takes a village: NetSuite Advanced Customer Support (ACS) works as an extension of the zSpace team, supporting the business in everything from day-to-day technical needs and questions, to helping implement new functionality and accomplish major integration projects efficiently and effectively at a fraction of the cost of hiring a consultant.

When preparation meets opportunity: As zSpace looks to expand sales of its virtual reality technology in China and launch sales in Europe, as well as debut products for the home and enterprise markets, ACS will continue to play a key role in extending and optimizing the system as the startup enters different phases of growth.

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