Sugatsune Shanghai Streamlines Operations, Empowers Users with Real-Time Data with NetSuite

Scalability,Visibility Needed

The Chinese subsidiary of Sugatsune, an 80-year old, global manufacturer of cabinet hardware based in Tokyo, lacked the functionality and scalability within its legacy on-premise ERP system that it needed to expand operations. To gain visibility into financial and inventory information, users had to produce reports manually in Excel. Executives and salespeople could not access real-time information in the system while on the road.

Company

Sugatsune Shanghai

Location

Shanghai, China

INDUSTRY

Manufacturing, Wholesale Distribution

PARENT OR SUBSIDIARY

Subsidiary of Sugatsune

SYSTEMS REPLACED

Kingdee ERP, Legacy Warehouse / Logistics Software, Excel

IMPLEMENTATION PARTNER

Hitpoint Solution Co. Ltd.

Netsuite Products Implemented

NetSuite ERP
CRM

“NetSuite’s dashboards enable me to make more informed decisions on a daily basis, based on easy access to accurate real-time data.” Sugatsune Shanghai

Cloud Wins Over On-premise: Encouraged by its fellow U.K. subsidiary’s success with the software, Sugatsune Shanghai replaced legacy systems with NetSuite in 2014 after evaluating on-premise options. Partner Hitpoint Solution Co., Ltd. implemented the software and provided training. With automated financials, inventory management, CRM and analytics/reporting, efficiency and visibility has soared.

Real-Time Data Improves Sales, Service: The sales team has a real-time, 360-degree view of all customer interactions, accessible anywhere and anytime, to improve sales and service. Multi-location inventory management ensures accurate, on-time delivery.

Plans to Expand Direct Sales: NetSuite’s robust analytics and reporting capabilities have improved collaboration and communication across the business, and have empowered executives to make informed, data-driven decisions to expand business operations by both region and by market. The company is now focusing on increasing sales consumers, not only through its distributors, but also via its direct sales operations.

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