Stoneground Speeds Customer Service and Financial Reporting

Stoneground Uses NetSuite to Speed Customer Service and Financial Reporting

Since 2009, Stoneground has provided IT and telecom services and support to corporate clients throughout Latin America from its headquarters in São Paulo, Brazil. Today, the company partners with technology providers including Calabrio, Cisco, Juniper, Fortinet and Poly to offer a full spectrum of IT security, collaboration, infrastructure, contact center and consulting services. As demand increased, Stoneground needed to make sure service delivery and billing were as prompt and efficient as possible.

COMPANY

Stoneground

LOCATION

São Paulo, Brazil

Industry

IT Services

Employees

20 to 49

Revenue

R$ 10.000.000

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
NetSuite CRM

“We were looking for a robust and scalable ERP solution to meet our growth prospects, and we found NetSuite to be that solution.” Marcos Vinicius Souza Cardoso, Business and Consultancy Services, Stoneground

An IT Services Firm Improves Its Own Data Integration

New growth seeds new needs: Stoneground was founded with the mission of providing B2B telecommunications and IT services and support, focusing on the Brazilian market. As its customers’ needs grew, Stoneground saw an opportunity to develop security, call center, collaboration and advanced networking solutions that would earn it new recurring revenue—and lucrative professional services and consulting opportunities.

Fast portfolio growth brings challenges: To grow its menu of services offerings and acquire new corporate customers, Stoneground established a partnership with Cisco to provide popular security and network services, from two-factor authentication to hyperconverged infrastructure. That quickly led to growth in Stoneground’s customer portfolio. It also brought new challenges around optimising delivery times and gaining complete visibility into burgeoning customer service and financial data stores.

Integration focused on efficiency: After researching a variety of solutions, Stoneground's leaders concluded that NetSuite CRM software was the only one that could adapt to the team's needs without high costs and with quick implementation. The partnership resulted in increased agility in customer service through integration between Stoneground's website and the NetSuite system. Thus, the improvement in the visibility of the work carried out and the facilities of remote access were essential for the team to become more assertive in the services offered.

Ready for new challenges: In addition to providing insights and speed in customer service via CRM, NetSuite OneWorld opened up market possibilities for Stoneground by positioning the company to handle the specialised requirements of public-sector organisations; that will enable it to gain even more new customers. With the opportunities now available to it, Stoneground expects to see 40% year-over-year growth. And, the addition of financial modules to its ERP system will increase its efficiency in processes like invoicing.

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