One Pacific Improves Resource Allocation, Project Profitability and Expansion Capabilities With NetSuite OpenAir

One Pacific is a professional services consultancy that specialises in implementing cloud solutions including business workflow and finance automation. It supports customers across a range of industries such as retail and ecommerce, wholesale distribution and financial services. An award-winning NetSuite partner, One Pacific operates throughout Asia, primarily in Hong Kong.


One Pacific logo

Company

One Pacific

Location

Hong Kong

Industry

Professional Services

EMPLOYEES

20 to 49

NUMBER OF COUNTRIES

8

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
NetSuite OpenAir


“NetSuite OpenAir tells us exactly how much revenue we’re generating from our projects and our customers in real time.” Donald Austin, Executive Director, One Pacific

Local Specialists Using Global Technology

Expert consultants drive growth
Founded in 2017, One Pacific is headquartered in Hong Kong and has more than 20 employees working across Hong Kong and the Philippines. One Pacific quickly gained a reputation for excellence thanks to its consultants’ knowledge of local industries including sourcing, manufacturing and financial services.
Loss of control
One Pacific used NetSuite ERP for its finances from day one. However, it formerly managed projects on spreadsheets. As the business grew, teams couldn’t track time and expenses nor customer profitability at a project level, which led to issues such as invoicing delays. With spreadsheets, the team was only able to track a few basic data points, and multiple versions of data caused errors, including incorrect resource allocation, making forecasting pure guesswork.
Client- and project-level insights
One Pacific started using NetSuite OpenAir as its project management solution three years ago. OpenAir uses estimated resource hours combined with billing data to create ‘charge projections,’ or forecasts of revenue per client and project. One Pacific can now monitor projects effectively and hire staff with confidence rather than gut feel. Furthermore, OpenAir’s timesheet capabilities have improved cash flow by reducing invoicing delays, which were often two weeks or more prior to implementation.
Technology powers expansion
OpenAir is seamlessly integrated with One Pacific’s NetSuite ERP environment, allowing for real-time financial reporting. The solution also supports proper resource allocation, as the leadership team can quickly understand who's working on what and when, and which clients are profitable. This has increased project profitability overall. With all the pieces in place, One Pacific is preparing to expand into countries including Taiwan, using NetSuite OneWorld to run new offices and entities.
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