Klook

Travel-Booking Business Seamlessly Goes Global, Allowing Tourists to Do the Same

On Klook’s online travel and services booking platform, customers can choose from 280,000 experiences and activities in more than 500 destinations around the globe. Simply select a destination and seamlessly book accommodation, theme park visits and sightseeing activities all within one platform. More than 30 million people visit Klook’s website and app every month in search of the best things-to-do at home or abroad. The company started in Hong Kong and has offices worldwide.


Company

Klook

Location

Singapore, Hong Kong

INDUSTRY

Professional Services

EMPLOYEES

1,000+

NUMBER OF COUNTRIES

100+

SYSTEM REPLACED

QuickBooks

NETSUITE PRODUCT IMPLEMENTED

NetSuite OneWorld


“NetSuite meets our goal of developing a global business and allows us to deploy modules based on the needs of our phased development.” Shang Chuang, CFO, Klook

Global Expansion to Fuel Global Travel

A travel unicorn
Founded in 2014, Klook achieved unicorn status in 2018, with a valuation of over $1 billion. Its success stems from an exceptional user experience and the vast range of activities which customers can find and book from the Klook platform. Klook’s intuitive mobile app has won numerous awards from both Google and Apple.
Stuck on the runway
Klook started on QuickBooks, and as it grew, problems with the system arose. QuickBooks’ inability to integrate with Klook’s other back-end systems made data and transaction mapping manual processes. And, as Klook entered new countries, QuickBooks’ lack of multi-currency functionality meant consolidation across accounts had to be done by hand.
A first-class system
Klook implemented NetSuite OneWorld to gain a unified view of its operations across the world. The company now reconciles transactions in half a day with OneWorld’s multi-subsidiary management capabilities. It easily enters new markets and quickly onboards new employees at offices in over 20 countries thanks to OneWorld’s support of 27 languages.
Traveling further
Klook continues to expand, adding even more activities and destinations, and forging strategic partnerships with premium hotels, local attractions, rail networks and more. OneWorld’s country-specific configurations ensure compliance with local accounting, tax and regulatory requirements and allow Klook to replicate winning business processes with ease.
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