Ken Blanchard Customer Success Story

Ken Blanchard Turns Leadership Training Program into Global Company

Founded in 1979 as a leadership training firm, The Ken Blanchard Companies took off after The One Minute Manager, authored by Blanchard and Spencer Johnson, sold 100,000 copies in the first year it was published. The company has since grown into the global leader in management training, providing training to more than 150,000 people each year at Fortune 500 companies and small and midsized businesses.

COMPANY

Ken Blanchard Companies

LOCATION

Escondido, Calif.

INDUSTRY

Services

REVENUE

$60 million

EMPLOYEES

300

NUMBER OF USERS

220

SYSTEMS REPLACED

Microsoft Navision, Salesforce.com

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
CRM
SRP

IMPLEMENTATION PARTNER

NetSuite Professional Services

“With any operational excellence initiative, it’s critical to have a single source of truth and NetSuite has given us that.” Randy Conley, Vice President of Client Services, Ken Blanchard Companies

Ensuring Great Managers are Trained, Not Born

Expanding beyond basic training: Blanchard’s core offering of nine courses around SLII® has fueled its growth, but the company offers much more beyond courses, including training materials, services with direct onsite training and “train the trainer” sessions. It has expanded into Canada, the UK and Asia, working with companies like GE, Pfizer, Caterpillar and Nissan.

Process refinement includes system overhaul: Nearing its 40th year in business, Blanchard undertook an initiative to streamline its internal processes and procedures. As part of that initiative, management realized that it needed to implement an ERP system to replace disparate Navision financials, Salesforce for CRM and marketing, and a homegrown tool for project management.

NetSuite wins over SAP, FinancialForce: After evaluating SAP and FinancialForce, Blanchard selected NetSuite, in part because the SuiteSuccess methodology and implementation by NetSuite Professional Services could help establish leading practices. With it, financial close is faster, reporting is easier and more complete, and Blanchard has a single version of financials, customers and services.

Improving communications with network partners: With NetSuite implemented and the operational excellence program ongoing, Blanchard is now evaluating creating new customer portals for long-term client engagements for its network partners around the world that integrates directly with NetSuite easing management and creating greater insights.

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