Ingenios Santos Realizes Sweet Business Success with NetSuite

Ingenios Santos


Ingenios Santos


Monterrey, Mexico


Agriculture (sugar production at five mills in Mexico)

Applications Replaced

Custom-built legacy applications, Aspel, CONTPAQ, Microsoft SQL Server, Microsoft Access, Microsoft Excel


NetSuite OneWorld



“NetSuite has given us a world-class solution with minimal initial investment. A cloud solution has many advantages over an on-premise solution, and there is not a better solution in the cloud than NetSuite.” Abelardo Fuerte Herrán, Director of Information Technologies, Ingenios Santos

Customer Success

  • Sugar producer Ingenios Santos has dramatically improved business visibility, control and efficiency since migrating from disparate on-premise legacy applications.
  • Company has streamlined and automated core business processes including sales orders, procurement, multi-location inventory management, order management and fulfilment, customer management and more in a single integrated solution.
  • Real-time visibility into sugar stock across all five mills enables Ingenios Santos to optimize production processes and better meet customer demand.
  • Processes that previously took hours to complete (such as reviewing a sales order and calculating inventory across warehouses) are now accomplished in minutes.
  • Company has doubled its number of customers since going live on NetSuite.
  • NetSuite OneWorld global business solution provides management control over subsidiary sugars mills and enables multi-currency transactions in Mexican pesos, U.S. dollar and Euros.
  • Cloud-based solution provided business continuity and eliminated risk of damage to on-premise systems when a flood shut one mill for a month.
  • Rich customizability has enabled Ingenios Santos to easily tune NetSuite to meet unique business demands.


  • Antiquated on-premise applications offered no standardization across processes and information.
  • Ingenios Santos lacked visibility into inventory management and other core processes, inhibiting visibility and forcing guesswork decisions.
  • Previous infrastructure could not scale to meet company growth objectives and consumed valuable time with tedious data re-entry.


  • Ingenios Santos selected NetSuite over SAP, Microsoft and TOTVS as a solution offering superior business functionality and ease of customization.
  • Netsoft, a Mexico-based NetSuite partner that has led more than 60 NetSuite implementations, implemented the solution on time and on budget.
  • NetSuite cloud solution provides mobility and business continuity without the high IT maintenance and troubleshooting costs of the previous on-premise system.