Harvey Maria Gains Operational Efficiencies, Fuels International B2B and B2C Growth

As it looked to expand within the U.K. and internationally, innovative flooring tiling company Harvey Maria’s systems held it back. Disparate systems couldn’t lend an end-to-end view of its business, and the Sussex-based company ended up relying on spreadsheets for crucial tasks, including calculating shipping costs and currency conversions for international orders. In turn, its limited office space left little room for servers and hardware needed to manage on-premises systems.

Company

Harvey Maria

Location

Sussex, United Kingdom

Industry

Retail

NUMBER OF COUNTRIES

SYSTEMS REPLACED

Microsoft Office
Sage

NETSUITE PRODUCTS IMPLEMENTED

NetSuite ERP
NetSuite Site Builder
NetSuite SuiteCommerce

“We can now easily sell and ship internationally. We keep the profile of a large company but operate like a lean, small one.” Richard Contreas, Owner, Harvey Maria

Equipped for Growth

NetSuite manages end-to-end processes: The business implemented NetSuite in 2006 to manage integrated financial, warehouse, inventory and order management, and CRM processes, as well as SuiteCommerce to manage B2B and B2C ecommerce. NetSuite automated complex management of international orders, shipping costs and currency conversions.

Consistent growth at 28%: With real-time access to order and inventory information, customer satisfaction levels have soared. Sales have grown consistently at 28 percent year-over-year since 2019, and cloud-based software saved $165,000 euros in staff costs annually.

Easing international expansion: Operational efficiencies and real-time access to customer, order and inventory data have freed up time to focus on innovating its products and customer experiences. NetSuite easily scales to facilitate both international B2B partnerships and increased B2C sales.

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