Business Services Outsourcer Fuels Growth Across Latin America with NetSuite OneWorld

Founded in 1999, Grupo STT (Supplying Total Talent) has grown into a leading provider of outsourced business services for human resources, recruitment, payroll, administration and more across Latin America, with a presence in the U.S. and U.K. As expansion intensified, Grupo STT needed an agile platform capable of seamless multinational operations.

Company

Grupo STT

Location

San José, Costa Rica

Industry

Services

REVENUE

more than $100 million

EMPLOYEES

125 internal, 6,000 outsourced

NUMBER OF COUNTRIES

NUMBER OF SUBSIDIARIES

SYSTEM REPLACED

Four local applications

NETSUITE PRODUCTS IMPLEMENTED

NetSuite OneWorld
CRM
SuiteCommerce

IMPLEMENTATION PARTNER

ITOS Cloud

LOCATION

Costa Rica

“As we have grown, NetSuite has always gone hand in hand with us. It’s vital for our internal processes and consolidating all our subsidiary information.” Kattya Esquivel, CFO, Grupo STT

Costa Rican Firm Gains Efficiency for Global Growth

Cloud scalability across 20 countries: Used by Grupo STT in both English and Spanish, NetSuite OneWorld provides scalability amid growth. The solution handles all financials, including consolidation across subsidiaries in 20 countries and conversion of more than 15 currencies. NetSuite CRM helps Grupo STT engage and serve customers, while reporting on real-time data gives management insights for informed decisions.

An 80 percent reduction in IT costs: Grupo STT has seen dramatic gains in its seven years on NetSuite. IT costs have been reduced by 80 percent and efficiency has improved by 80 percent over previous processes. Error rates have been cut by 60 percent, all while revenue has risen 50 percent, the customer base has expanded by 80 percent and the workforce has grown to more than 6,000 internal and outsourced employees.

A focus on growing the business: With all operations fully in the cloud, Grupo STT is poised to continue its rapid growth curve. NetSuite makes it easy to accommodate expansion, such as a new office Grupo STT is establishing in the U.K. Regular updates, enterprise security and continuing evolution of industry-leading functionality allow Grupo STT to focus on growing the business.

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