Greater Boston Food Bank Success Story

The Greater Boston Food Bank Takes Another Step Toward Ending Hunger

The Greater Boston Food Bank strives to end hunger in Eastern Massachusetts, providing food to 142,000 people in need every month. Last year, it distributed a remarkable 61 million pounds of nutritious food through 530 agencies, which include food pantries, meal programs and shelters. GBFB’s goal is to provide three meals a day to all those in need across the region.

Company

The Greater Boston Food Bank

Location

Boston, Mass.

Industry

Nonprofit

EMPLOYEES

120

NUMBER OF USERS

NUMBER OF SUBSIDIARIES

SYSTEMS REPLACED

Exact Macola, ASC Software WMS

IMPLEMENTATION PARTNER

Myers-Holum

Location

New York, N.Y.

NETSUITE PRODUCT IMPLEMENTED

NetSuite ERP
NetSuite SuiteCommerce Advanced

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“NetSuite supports any device, anywhere, anytime, so it enabled our users and ecommerce customers to place an order and view transaction information on their phone.” Richard Ghiz, Senior Director of Information Systems, The Greater Boston Food Bank

Reaching More People

Three meals a day: The Greater Boston Food Bank relies on food and financial donations as well as dedicated volunteers to serve the nearly 500,000 food-insecure people in 190 cities and towns in Massachusetts every year.

Scaling up operations: The Greater Boston Food Bank’s legacy financials and CRM systems couldn’t keep up with evolving business needs, and software built for food banks lacked the functionality and scalability to support its increasingly complex operations. It also needed an ecommerce website that could better support agencies.

Banking on the cloud: Inventory, order and customer data is all in one place and the organisation has unlimited room to grow after implementing NetSuite. That data feeds an enhanced ecommerce website that recognizes agency-specific product restrictions and allows users to view credit limits and order history. Agencies can also schedule pick-up times online.

Better customer and employee experience: Employees are more productive and empowered because they can create their own dashboards and reports in NetSuite, giving them the insights they need. The Greater Boston Food Bank’s financial reporting is more comprehensive and accurate, and a single customer record tracks all information about agencies.