“A nonprofit agency like ours is most healthy when everything is
integrated and works together, and that's what we’ve gained with NetSuite.” FH
Canada
Customer Success
FH Canada has increased annual donations by 15% to 20% each year since going live on
NetSuite in 2005.
Nonprofit charity is able to focus staff time on core mission of alleviating poverty rather
than manual data manipulation and IT maintenance.
NetSuite enables FH Canada to avoid 2 FTEs in finance, 1 FTE in IT and 1 FTE in its call
center required with an alternative solution.
NetSuite CRM gives FH Canada call center agents single view of donor information and history
across all channels (call center, website and snail mail), enabling personalized
communication that builds goodwill.
Accurate financial data is available on demand in real-time, compared to a 30-day lag with
the previous solution that compromised visibility.
NetSuite helps FH Canada maintain a low "administrative rate," a key nonprofit metric used
by prospective donors in choosing a charity to support.
NetSuite SuiteCommerce supports project pages sponsored by church, school and other groups
with real-time "fund-o-meters" visually illustrating fund-raising status and goals.
Cloud mobility with on-demand information supports globe-trotting employees traveling in
Canada, the U.S., Africa, Asia and Latin America.
NetSuite dashboards and key performance indicators (KPIs) let managers easily track and
optimize fund-raising and budget vs. actuals.
NetSuite inventory management helps organization efficiently maintain stock of medical
equipment ready for emergency dispatch.
Consolidated historical data set with robust drill-down to detail supports sounds auditing
and compliance with Canadian tax authority regulations governing nonprofits.
Challenges
Patchwork of disparate, unintegrated Microsoft Great Plains, GoldMine CRM and other
applications forced staff into unproductive manual work, hurting efficiency and fund-raising
efforts.
Limitations in previous website meant that FH Canada could not make the online channel live
up to its potential as a donor engagement and fund-raising platform.
FH Canada bore high IT costs to deploy, maintain, upgrade and patch on-premise software,
servers and backup systems.
Solution
NetSuite.org charitable foundation coordinated NetSuite implementation covering accounting,
CRM, inventory management and ecommerce.
With a NetSuite.org service grant, a NetSuite employee led a customization effort to build
additional functionality into FH Canada's website.
SuiteApp from NetSuite partner Celigo enables integration between NetSuite and Google cloud
apps, including Gmail and calendaring.