Everise: Sustaning Global Customer Experience

Everise's International Growth Demands Data-Driven Operations

Everise is a leading Asia-based experience company extending CX Transformation to enterprises from the Fortune 500 to high growth tech start-ups. Globally, they boast over 12,000 technology-driven professionals, who speak more than 20 different languages across 13 locations. But in order to get here, they needed to easily and efficiently integrate and manage their international and multi-subsidiary operations to capture their synergies and sustain their rapid growth.

Company

Everise

Location

Singapore

Industry

Customer Experience/Business Process Outsourcing/Services/Software

EMPLOYEES

12,000

NUMBER OF SUBSIDIARIES

NUMBER OF COUNTRIES

SYSTEM REPLACED

Microsoft Excel

NETSUITE PRODUCT IMPLEMENTED

NetSuite OneWorld

“Today, we’re able to get a consolidated view of our business, enabling real-time, data-driven financial insights that impact our growth decisions, thanks to NetSuite.” William Foo, CFO, Everise

Standardising Processes While Maintaining Flexibility

Building a disruptive business through acquisitions: Everise was established with a vision to disrupt the Business Process Outsourcing (BPO) industry by first identifying and subsequently acquiring companies which showed potential in the areas of transforming customer experience. The largest challenge for Everise wasn’t the acquisitions themselves but integrating each business seamlessly with each other so that the synergies born out of the acquisitions was captured.

Fragmented view of global operations: As Everise acquired different businesses, their disparate back-office systems forced them to manually consolidate data for financial processes, such as bank reconciliation and forecasting. They also struggled to achieve a comprehensive view of the business as data was kept in silos.

A unified system for global financial management: By standardising the financial processes across its four subsidiaries using NetSuite, Everise shortened its bank reconciliation process by 20%. Having real-time visibility of its global operations also helped Everise make more informed business decisions.

Achieving growth with data and flexibility: Everise plans to use NetSuite insights for its planning, budgeting and forecasting processes to further drive insight-led growth. NetSuite’s cloud-based architecture can scale with their business and be customised to meet evolving market needs.

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