ESET uses NetSuite & Achieves a 10x Increase in Ecommerce Revenue

ESET Increases Ecommerce Revenues Tenfold With NetSuite

Company

ESET LLC

Location

San Diego, Calif. and Bratislava

Industry

Computer Software

Applications Replaced

QuickBooks, Outlook/Exchange, third-party webstore

Solutions

NetSuite

“We have been able to customize NetSuite to meet most of our needs, faster and at a lower price than we would have with any other system.” ESET LLC

Customer Success

Increased monthly E-store orders from 4,000 to 30,000 in 4 years with NetSuite Ecommerce.
Ecommerce sales revenue increased 10-fold since adopting NetSuite.
Managing over 1,000 customer support contacts daily with reduced error rate and greater efficiency, slowing growth of support staff even as volumes grow.
Tightened anti-fraud controls, leading to reduction in chargebacks by a factor of 8.

Challenges

Business multiplied annually, outgrowing constraints of small-office software.
Previous solutions offered no unified view of customer records, leading to mishandled inquiries.
Former shopping cart lacked sophisticated activity and abandonment analysis.
ESET needed enterprise-grade infrastructure without adding IT staff.
Wanted highly flexible solution without typical high ERP costs.

Solution

200 NetSuite users for Financials, CRM and Ecommerce—all integrated, providing timely insight to month-end P/L, avoiding point solutions.
Customer support, lead gen, and sales routing all automated in NetSuite.
Partners and resellers access NetSuite through Customer Center.
Promotional codes and referral program via NetSuite Web services.

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