Earth-Kind Gets Lean, Mean and Green with NetSuite
Company
Earth-Kind
Location
Bismarck, N.D.
Industry
Manufacturing
Applications Replaced
QuickBooks, Oasis, ShipRush, ProStores
Solutions
NetSuite NetSuite Site Builder
“In today's age, you have to be nimble and agile. It's really
important for a fast-growth business to quickly adapt and fulfill customers' needs. NetSuite's
really the best program out there.” Earth-Kind
Customer Success
The rapidly growing manufacturer of the first all-natural rodent repellent certified by the
FDA for indoor use is able to provide on-time, same-day shipping more quickly and easily
without multiple data entry points.
Reduction in order entry time of at least 85 percent.
Rapid growth, scaling at 40 percent for the past six years, serving 20,000 retailer
locations, including large retail chains like Ace Hardware, John Deere and Tractor Supply
with drop ship capabilities to multiple retailers, including 4,500 Ace Hardware stores
alone.
ROI on NetSuite realized in less than a year due to savings on personnel time rekeying data
entry.
Customer and order information is tracked across B2B, B2C and multiple retail channels with
unique specifications for each.
Improved invoice accuracy helped achieve "A" grades from large retailer customers, helping
to improve shelf space and terms.
Easy-to-use system won widespread adoption at the manufacturing plant and reduced training
time.
Improved customer satisfaction thanks to ability to email customers and communicate order
status.
NetSuite’s cloud-based anywhere, anytime access provides flexibility for a remote workforce.
Challenges
"Swivel-chair" order entry system left employees repeatedly entering the same data into
multiple systems, introducing errors and creating a drain on personnel.
Complexity of multiple systems made staff training and visibility across systems difficult.
Previous solution couldn't scale to accommodate growing transaction volumes.
Major retailers running lean operations demanded the same lean operations of their
suppliers.
Solution
All business operations streamlined onto NetSuite's unified platform combining CRM, ERP and
ecommerce.
Easy customization allowed Earth-Kind to shape NetSuite to the way it operates.
Automatic shipments and automatic fulfillment no longer need manual entry with a NetSuite
script.