Professional Services: Retention Specialists (Makati City)

At NetSuite, Inc., our vision is to support growing and midsized companies by providing the market's leading integrated, online business application for CRM, ERP and Web commerce. With products such as NetSuite, NetSuite CRM and NetERP, we already meet the needs of thousands of customers globally. And as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.

Picture yourself building a successful career at NetSuite — working alongside other talented, driven individuals, and helping the burgeoning growing-to-midsized market achieve its goals. At NetSuite we believe in ONE SYSTEM. NO LIMITS. If you would like to be part of an organization where there are NO LIMITS. If you would like to be part of an organization where there are NO LIMITS, please submit your resume to manila_jobs@netsuite.com or freyes@netsuite.com

Job Description:
Responsible for developing and maintaining post-sales relationships with vertical customers Contact customers to discuss renewal value and other new products/services over the phone Establish and sustain positive customer satisfaction levels through activity-based touch points prior the upcoming renewal subscriptions Maintain broad and technical knowledge of product and services Clarify customer requirements; conduct initial probing of needs and basic troubleshooting Redirect customer support-type i.e. in-depth troubleshooting through proper channels Achieve targets set for defined pre-sales activities Participate in activities designed to improve customer satisfaction and business performance Prepare complete and accurate pre-sales records in the system and other reports required Coordinate with Support, Sales and other technical departments as needed

Qualifications/Skills:

• Well developed interpersonal skills with ability to accept negative feedback without internalizing
• Excellent written and verbal communication skills
• Highly enthusiastic, positive minded, service oriented individual
• Results-driven and can easily adapt in a fast-paced environment
• Open to working graveyard shift
• At least a college graduate in any field
• Knowledge of ERP (Accounting), CRM (Siebel) and Web (ASP, HTML, SOAP, SCRIPTING, SQL, JAVA) products is a definite plus.
• Minimum of 2 years call center (outbound) experience handling SaaS or similar services
• Expert knowledge of the Internet, browsers and web navigation required

To Apply:
If you would like to be part of an organization where there are NO LIMITS, please submit your resume to manila_jobs@netsuite.com or freyes@netsuite.com.

*At this time, NetSuite is not working with any third party recruiters or agencies. Please direct all inquires via e-mail to manila_jobs@netsuite.com. No phone calls please.