Finance: Collections Analyst (Makati City)

At NetSuite, Inc., our vision is to support small and midsized companies by providing the market's leading integrated, online business application for CRM, ERP and Web commerce. With products such as NetCRM and NetERP, we already meet the needs of thousands of customers worldwide. And as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.

Picture yourself building a successful career at NetSuite—working alongside other talented, driven individuals, and helping the burgeoning small-to-midsized market achieve its goals. At NetSuite we believe in ONE SYSTEM. NO LIMITS. If you would like to be part of an organization where there are NO LIMITS, please submit your resume to manila_jobs@netsuite.com

Job Description:

• Answer inbound phone calls.
• Make outbound phone calls and email communications to past due customer accounts based on assigned customer call list report.
• Document all correspondence in Netsuite system in customer record and communicate with manager and sales as needed.
• Update all customer records as needed in course of collections and billing inquiry response activities.
• Send customer statements, invoice copies and account reconociliations as needed by email.
• Provide customer with payment instructions and take payments by credit card and check by phone information.
• Escalate customer disputes and collection issues to the Credit & Collections Manager as required.
• Escalate customer account adjustment requests to the appropriate Sales Representative and inform the C&C Manager.
• Perform Ad Hoc reporting, account analysis and work assignments as delegated by the Credit & Collections Manager.
  

Qualifications/Skills:

• Fluent in English, strong speaking and writing skills.
• Customer focused.
• Experience in billing and collections business environments
• Call or Shared Services Center experience preferred
• Able and willing to work night shift.
  

To Apply:
Please quote the job title in the subject line of your e-mail and e-mail your detailed resume to manila_jobs@netsuite.com

*At this time, NetSuite is not working with any third party recruiters or agencies. Please direct all inquires via e-mail to manila_jobs@netsuite.com. No phone calls please.

Office Address: 6th Floor, Tower 1, RCBC Plaza, Ayala Makati City, 1200