Company Name:
Wrigleyville Sports
Industry:
Retail, Ecommerce, Sports/Entertainment
Headquarters:
Chicago, IL
Applications Replaced:
Retail Star
NetSuite Product:
NetSuite
NetSuite Partner:
Oz Development; FarrApp (for Amazon.com); OnSite (for POS)
NetSuite Helps Sports Retailer Grow by 400% Without Adding Extra Staff
"NetSuite is helping us handle substantial growth in order volume — and take care of high spikes — without having maintain on-site hardware and software and a staff of IT support people."
—Wrigleyville Sports
Results:
- With NetSuite, sales have grown 400% without company having to hire additional staff
- Automating order processing and UPS shipping freed Wrigleyville to re-assign 5 employees to customer service
- Newfound flexibility in payment processors helps company negotiate better discount rates.
Challenges:
- Difficulty exploiting growing order volumes for Pittsburgh Steelers and Chicago Cubs product lines
- Uncoordinated order processing between retail outlets and Web store caused conflicts, lost sales
- Lack of multi-site inventory management slowed order deliveries.
Solution:
- Company chose NetSuite over Microsoft Dynamics/Great Plains, Sage ACCPAC
- NetSuite partner OnSite's point-of-sale (POS) system integrated with NetSuite Multi-Channel Retail Management Suite (for Ecommerce, accounting, inventory, and CRM).
