NetSuite OneWorld Strengthens Links at Wireless Matrix

"Before NetSuite, growing our subscriber base also meant increasing our operational expenditures. Now we can grow without increasing headcount, by leveraging the efficiencies of NetSuite."

—Wireless Matrix

Results:

Eliminated numerous cumbersome, manual processes
Company continues growth without adding IT headcount
Real-time visibility improves accountability, simplifies Sarbanes-Oxley compliance management
Faster RMA processing, other features strengthen customer relationships
Customer portal has saved administrative time and served as competitive differentiator by letting customers manage their own accounts
Reduced reliance on new hires contributing to rapidly growing customer base.

Challenges:

Growing customer base put strain on disconnected, manual processes
Couldn't grow business without adding costly headcount
Little integration or visibility between three related business groups
Lack of accountability of manual processes made Sarbanes-Oxley compliance difficult.

Solution:

Using NetSuite OneWorld for ERP, sales automation, marketing, manufacturing, work orders and RMAs, inventory, and customer support
NetSuite Professional Services and Training teams oversaw phased rollout
All customer information now held in a single database.