Satmetrix Cuts Hundreds of Thousands of Dollars in IT Spending With the NetSuite Solution

Results:

• Internal IT group reduced by half, saving $240,000 in salaries annually
  Advanced billing capabilities replaced discrete spreadsheets, resulting in more accurate billing and compliant revenue recognition
• Streamlined purchase order entry, routing, and approval greatly reduced the need for after-the-fact expense approval, providing more predictable budget performance
• Customer support data integrated with sales/accounting transactions through NetSuite Customer Center, providing 360-degree visibility into all stages of client lifecycle.

Challenges:

• Multiple on-premise systems for ERP and CRM activities (Siebel, Epicor, Excel) created integration hassle, limited visibility, costly IT overhead and staffing requirements
• Lengthy professional services sales cycles created an acute need for comprehensive sales cycle management
• As a services company, Satmetrix required sophisticated revenue recognition support
• Senior management created initiative to modernize internal systems, directing Satmetrix to adopt more cloud computing solutions.

Solution:

• Satmetrix manages offices in Silicon Valley, New York, Paris, UK, and India through the NetSuite solution
• Complete account transparency to reps and managers, including all transaction and invoice history, reducing manual reporting demand on finance staff
• NetSuite testing sandbox enables Satmetrix to quickly prototype customizations, then roll out finalized capabilities with confidence
• Advanced analytics more powerful and less labor-intensive reporting than Excel
• Budgeting significantly more sophisticated at the department level, including fully transparent and automated currency conversions.