GameWear Cuts Waste and Streamlines Order Management with NetSuite

Results:

• GameWear reclaiming seven hours per week on stockout research
• With NetSuite, GameWear automatically imports and processes orders on continuous cycle, improving shipment times and customer satisfaction
• Raw materials ordering delays as long as nine weeks eliminated with superior NetSuite inventory management
• Royalty and commission reporting cut from four hours to four minutes with NetSuite analysis
• Accounts receivable paid on average three weeks faster with NetSuite solution

Challenges:

• Bulk of business is in B2B sales with 5,000 retailers, creating account management challenges
• Poor integration between QuickBooks and PVG Commerce led to duplicated effort and flawed order management
• Orders batch-processed only once per 24 hours, leading to unnecessary shipment delays
• Lack of visibility led to costly trans-Pacific research for minor order exceptions and stockouts, impairing margins
• Comparable on-premise systems with comprehensive inventory, ERP, CRM and Ecommerce capabilities looked too expensive
• Trans-Pacific raw materials tracking was extremely difficult and labor-intensive

Solution:

• GameWear managing 3,500 unique items through NetSuite inventory solution
• NetSuite meets GameWear's complex requirements at an affordable price
• NetSuite automation simplifies formerly labor-intensive purchase order generation
• NetSuite integrates invoices and email, speeding accounts receivable processes
• Integrated customer records make all customer contacts visible from single interface, improving relationship clarity